32ģ.2.16 Unified CVP Upgrade Licenses for IPIVR customers. 32ģ.2.15 Unified CVP License Enforcement. 31ģ.2.14 Unified CVP Call Studio Licenses. 31ģ.2.13 Unified CVP Reporting Server Licenses. 30ģ.2.12 Unified CVP Video Components Licensing. 29ģ.2.11 Unified CVP Call Director Licenses. Not-for-Production Systems, Not-for-Resale and Evaluation Kits. Overview of End of Sale and End of Life Status for Cisco Unified Customer Voice

17Ĭisco Unified Customer Voice Portal (Unified CVP). Test the IVR applicationĪt his point you should be able to dial into the application using CTI route point (in my case it is 1700) and hear the the welcome prompt.Contact: General inquiries about Customer Care pricing may be sent to If they have not, then make sure CTI Manager service on CUCM is up and running. Their status should be Registered.ĬTI route point has also been created and has the Directory Number (1700) we assigned to our application trigger in step 3. Make sure that CTI ports have been created on CUCM as shown on the picture below. The CTI route point will be used to dial into the IVR application. Select Call Control Group we have created beforeĬlick Add.Directory Number – this will create CTI route point on CUCM.Click on Add new trigger. Leave Trigger Type set to Unified CM Telephony Trigger and click Next. Once you saved the application you will see that Add new trigger button is now available on the left as shown on the picture. Script should be set to SSCRIPTĪa.aef is a built-in script that plays the default AAWelcome.wav prompt to the caller and allows to dial the extension number.Maximum Number of Sessions for this application.Name – enter any desired name for this application.Leave Application Type set to Cisco Script Application. Go to Applications -> Application Management. Click Add new. Device Name Prefix (CTI ports on CUCM will have this prefix in their names).Go to Subsystems -> Cisco Unified CM Telephony -> Call Control Group and click Add New.Ĭall Control Group defines the set of CTI ports, which will be created on CUCM and used by UCCX applications. If you have not done it yet, you can read this article for step by step instructions. Our application will play out the greeting to the caller and allow him to enter the extension number or wait for being transferred to the operator.īefore you go through this tutorial you should have a working UCCX + CUCM integration. In this post we will create a basic IVR application on Cisco UCCX 11.5 server.

Cisco uccx 11.5 nfr